Shipping Policy

At xLumora, we’re committed to getting your orders to you as efficiently as possible. This Shipping Policy outlines how we handle shipping for our worldwide customers. Please read it carefully before placing your order.

1. Order Processing

  • Orders are typically processed within  1-7 business days from the time of purchase, excluding weekends and USA public holidays.
  • During peak seasons (e.g., holidays, sales), processing may take slightly longer. We’ll notify you if there’s a significant delay.

2. Shipping Destinations

  • We ship worldwide to most countries, subject to carrier availability and international shipping restrictions.
  • Some regions may be excluded due to customs regulations or logistical challenges. If we can’t ship to your location, we’ll cancel your order and issue a full refund.

3. Shipping Rates

  • Shipping costs are calculated at checkout based on your location, package weight, and selected shipping method.
  • Rates are provided by our shipping partners (e.g., USPS, Canada Post, DHL, etc.]) and may include handling fees.
  • Duties, taxes, or customs fees (if applicable) are not included in the shipping cost and are the customer’s responsibility (see Section 6).

4. Tracking Your Order

  • Once your order ships, you’ll receive a confirmation email with a tracking number (if available).
  • Tracking may not be available for all shipping methods or destinations. Contact us at [your email address] if you need assistance.

5. International Shipping & Customs

  • For international orders, you (the customer) are responsible for any customs duties, taxes, or fees imposed by your country. We cannot predict or prepay these charges.
  • Please check your local import regulations before ordering. We’re not liable for packages refused or held by customs.
  • Delivery times may be affected by customs clearance, which varies by country.

6. Lost or Damaged Shipments

  • Lost Packages: If your order doesn’t arrive within 30 days of the estimated delivery date, contact us at xlumoradesign@gmail.com with your order number. We’ll investigate with the carrier and, if confirmed lost, offer a refund or replacement.
  • Damaged Items: If your item arrives damaged, please notify us within [X days, e.g., 7 days] of delivery with photos of the damage. We’ll arrange a refund or replacement per our .

7. Shipping Address Accuracy

  • Please double-check your shipping address at checkout. We’re not responsible for delays or lost packages due to incorrect or incomplete addresses.
  • If you need to change your address after ordering, contact us immediately at [your email address]. We’ll do our best to update it before shipment, but changes aren’t guaranteed.

8. Unclaimed Packages

  • If a package is returned to us as unclaimed or undeliverable (e.g., due to an incorrect address or failure to clear customs), we’ll refund your order minus the original shipping costs. Reshipping fees, if you request it, are your responsibility.

9. Contact Us
Questions about shipping? Reach out to us at:
Email: xlumoradesign@gmail.com

Last Updated: April 05, 2025