Privacy Policy
At xLumora, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share your data when you visit our website xlumora.com, make a purchase, or interact with us. By using our services, you agree to the practices outlined below.
1. Information We Collect
We collect the following types of information:
- Personal Information You Provide: When you place an order, create an account, or contact us, we may collect your name, email address, shipping/billing address, phone number, and payment details.
- Automatically Collected Data: When you visit our site, we may collect your IP address, browser type, device information, pages visited, and cookies or similar tracking technologies to enhance your experience.
- Other Sources: We may receive information from third parties, such as Shopify (our platform provider), payment processors, or marketing partners, when you interact with our services through them.
2. How We Use Your Information
We use your data to:
- Process and fulfill your orders, including shipping and payment processing.
- Communicate with you about your orders, account, or customer service inquiries.
- Improve our website, products, and services through analytics and feedback.
- Send you promotional emails, newsletters, or offers (you can opt out at any time).
- Comply with legal obligations or prevent fraud and abuse.
3. How We Share Your Information
We do not sell your personal data. We may share it with:
- Service Providers: Trusted third parties like Shopify, payment processors (e.g., PayPal, Stripe), and shipping companies to complete your transactions or deliver your orders.
- Legal Requirements: Authorities if required by law or to protect our rights, safety, or property.
- Business Transfers: If xLumora is involved in a merger, acquisition, or sale, your data may be transferred as part of that process.
4. Cookies and Tracking
We use cookies and similar technologies to enhance your browsing experience, analyze site traffic, and serve personalized ads. You can manage your cookie preferences through your browser settings or our cookie consent tool (if applicable).
5. Your Rights and Choices
Depending on your location, you may have rights to:
- Access, correct, or delete your personal data.
- Opt out of marketing communications (via the unsubscribe link in emails).
- Request restrictions on how we process your data or object to certain uses.
To exercise these rights, contact us at [your email address]. We’ll respond within the timeframes required by law (e.g., 30 days for GDPR requests).
6. International Data Transfers
As a worldwide retailer, your data may be transferred to and stored in countries outside your own, including [your country]. We ensure these transfers comply with applicable data protection laws, using safeguards like standard contractual clauses where required.
7. Data Security
We use industry-standard security measures (e.g., encryption, secure servers) to protect your information. However, no online system is 100% secure, and we cannot guarantee absolute security.
8. Data Retention
We keep your personal data only as long as necessary to fulfill the purposes outlined in this policy (e.g., order processing, legal compliance), unless a longer retention period is required by law.
9. Third-Party Links
Our website may contain links to external sites. We’re not responsible for their privacy practices, so please review their policies separately.
10. Children’s Privacy
Our services are not intended for individuals under 16. We do not knowingly collect data from children. If you believe we have, please contact us immediately.
11. Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted here with the revised date. Your continued use of our site after changes signifies your acceptance of the new terms.
12. Contact Us
Questions or concerns about your privacy? Reach out to us at:
Email: xlumoradesign@gmail.com
Last Updated: April 05, 2025